Solution
Customer Service Automation
WhatsApp inquiry, ticketing & SLA handling — automated.
Automate inbound customer inquiries end to end: intake via WhatsApp, smart routing, ticketing, and SLA tracking, so no request falls through the cracks.
-50%
Response Time
24/7
Auto-intake
100%
SLA Visibility
1Inquiry
2Auto-Routing
3Ticket Created
4SLA Tracking
5Resolution
6Feedback
Key Capabilities
WhatsApp Intake
Capture and route customer inquiries directly from WhatsApp.
Smart Ticketing
Auto-categorize and assign tickets to the right team.
SLA Monitoring
Real-time SLA countdown and escalation alerts.
CX Analytics
Track resolution time, CSAT, and agent performance.
Solution · EZIZANINS
Ready to bring Customer Service Automation to your operation?
Talk to our team and see it fit your workflow.