Terms of Service

These terms summarize the general service principles for EZIZANINS consultation, demo, implementation, and support activities. Specific commercial terms, scope, deliverables, and service levels are defined in the agreed proposal or contract.

Scope

Product demos and consultations are provided to help customers evaluate fit, architecture, and implementation needs.

Implementation

Delivery scope, timeline, responsibilities, and acceptance criteria are defined per project agreement.

Support

Support handling follows the applicable SLA, escalation path, and operational process agreed with the customer.

Changes

Additional modules, integrations, and custom requirements may require separate assessment and approval.